Sutherlands in Liberty, MO Closed now

Reviews about Sutherlands

• ★ ☆ ☆ ☆ ☆

  May 28, 2020, by Jason S
  This place has been deteriorating for some time. Particularly in the area of customer service. Although I once frequented Sutherlands quite often, I now will drive 6-7 minutes further to get my home improvement items at Lowes. However, yesterday, I was right there leaving an adjacent business and decided to stop in to make a needed purchase. Walked by one employee at the contractor counter who made no acknowledgment of my presence and one other who diverted so as to not walk by me. Approaching the sales counter, the very unenthusiastic cashier began berating the woman in front of me for paying with a $100 bill. When her apology to not having smaller change didn't appease him, he launched into a tirade about people like her making small purchases with $100 bills all while slamming items around obviously throwing a temper tantrum. He seemed a little subdued when I chastised him for his behavior but no apologies, no graciousness for hers or my business. Nothing but a clear invitation to conduct our business elsewhere. Invitation accepted.